General

1.1 "BY ALIA," with its registered address, operates the website byalia.com. We specialize in the sale and purchase of apparel and accessories under the brand name "BY ALIA."

1.2 This shipping and delivery policy outlines our procedures and policies regarding the delivery and shipping of products purchased on the "BY ALIA" platform.

1.3 We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure timely and reliable delivery of your purchased products.

Terms Of Shipping And Delivery

2.1 Dispatch and Delivery Timeline: We partner with third-party logistics service providers to handle shipping and delivery. Typically, we deliver in 3 to 5 working days. If you have any specific queries concerning order delivery time, please contact our team on Byalia.dubai@hotmail.com.

Please note that the delivery timeline provided is subject to change due to unforeseeable circumstances and should be used as a general indication only.

2.2 Information for Delivery: To ensure timely delivery, we require accurate information such as name, shipping address, billing address, landmarks, and contact details. We shall not be liable for delivery failures or delays due to inaccurate information.

2.3 Delivery Attempts: After the initial delivery attempt, we will contact the recipient via their registered email address or phone number. If a second attempt is required, additional charges may apply.

2.4 Delay in Delivery: Although we strive for punctual delivery, delays can arise due to logistical challenges, weather conditions, political disruptions, or unforeseen circumstances. We are committed to keeping you informed about any delays and the anticipated next delivery date.

2.5 Actions of Delivery Personnel: We engage reputable delivery partners; however, we are not liable for acts or omissions of delivery personnel. Any disputes between you and delivery personnel must be resolved independently.

2.6 Tracking Information: After your order is processed, you will receive a unique tracking ID for real-time monitoring of your order via SMS and/or email.

2.7 Delivery Charges - Pakistan: We offer free shipping in Pakistan.

2.8 Customer Responsibility for Customs Clearance and Delays: Customers are responsible for any merchandise held by customs in their country. Any charges, fines, or delays incurred due to customs processing are the sole responsibility of the customer.

Goods/Services Not Received

3.1 Definition: A 'Goods and Services Not Received' situation refers to instances where a customer does not receive the ordered goods within the expected timeframe.

3.2 Eligibility: This policy applies to all orders placed with "BY ALIA."

3.3 Delivery Address and Confirmation: Goods will be dispatched to the provided shipping address. Our delivery process is contactless, and proof of delivery is provided by our third-party delivery partner.

3.4 Confirmation of Delivery: We issue a tracking number for your parcel, serving as confirmation that the goods have been dispatched.

3.5 Timeframe: Customers must report a 'Goods and Services Not Received' issue within 7 working days from the expected delivery date.

3.6 Reporting: To report a missing order, customers must contact our customer service team at Byalia.dubai@hotmail.com.

3.7 Missing Delivery Disputes: By accepting these terms, the customer absolves "BY ALIA" from responsibility in cases of missing deliveries. The tracking number serves as evidence of dispatch.

3.8 Contactless Delivery: Our delivery process is designed to be contactless, ensuring safety and convenience. The tracking number serves as digital confirmation.

3.9 Customer Responsibility: Customers must ensure the accuracy of the shipping address. Any discrepancies must be promptly communicated to the designated courier company.

3.10 Investigation: Upon reporting a missing order, our team will conduct an internal review and keep the customer informed throughout the process.

3.11 Further Assistance: For any additional inquiries, please contact our customer service team at Byalia.dubai@hotmail.com.