General Questions

1. What is BY ALIA?

BY ALIA is a fashion brand that blends elegance with contemporary design, offering a curated selection of Abayas, Kidswear, and Ladieswear. Our collections are inspired by timeless aesthetics and crafted with the finest materials to bring you sophisticated fashion that speaks to your style.

2. How can I place an order?

You can place an order directly through our website. Browse our collection, select your desired items, and follow the checkout process. If you need assistance, please contact us at Byalia.dubai@hotmail.com.

3. Do you ship internationally?

Yes, BY ALIA offers worldwide shipping. Delivery times vary depending on the destination.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this number to track your package’s progress online. For further assistance, contact our customer service team at Byalia.dubai@hotmail.com.

5. What is your return and exchange policy?

Please refer to our Returns & Exchanges page for detailed information. You may also contact us via email at Byalia.dubai@hotmail.com for further queries.

6. How can I make changes to my order?

If you need to modify your order, please contact us as soon as possible at  Byalia.dubai@hotmail.com. Changes can only be made before the order is shipped.

7. What payment methods do you accept?

BY ALIA accepts various payment methods, including credit/debit cards, bank transfers, and cash on delivery (COD). For more details, please visit our Shipping & Payment page.

8. How do I contact customer service?

Our customer service team is here to assist you! You can email us at Byalia.dubai@hotmail.com during our working hours.

9. Can I shop in my local currency?

Yes, our website supports multiple currencies. You can select your preferred currency from the dropdown menu at the top of our homepage. However, all orders will be billed in PKR (Pakistani Rupees).

10. How do I stay updated with the latest collections and offers?

Subscribe to our newsletter and follow us on social media to stay updated with our latest collections, exclusive offers, and fashion trends.